Privacy Policy
Last updated: June 27, 2026
Sterling Clean Co., LLC ("Sterling Clean," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit thesterlingclean.com, submit a form, call us, or otherwise interact with our services.
1. Information We Collect
We collect information you voluntarily provide, including:
- Contact information: name, company, email address, mobile phone number, and facility address.
- Service details: facility type, square footage, desired cleaning frequency, and other information you share when requesting a quote or consultation.
- Communication records: SMS message history, email correspondence, and notes or recordings of phone calls where permitted by law and disclosed.
- Automatically collected data: IP address, browser type, pages viewed, and similar analytics information collected via cookies and similar technologies.
2. Mobile Phone Numbers and SMS Messaging
When you provide your mobile phone number through our website quote form, by phone with our team, or through any other opt-in channel, you may be enrolled to receive SMS text messages from Sterling Clean Co. related to your inquiry, including quote confirmations, scheduling links, and replies to your questions.
Message frequency varies based on your interaction with us. Message and data rates may apply. You may opt out at any time by replying STOP to any SMS message you receive from us. Reply HELP for assistance, or contact us at (740) XXX-XXXX or hello@thesterlingclean.com. See our SMS Terms & Conditions for full program details.
3. How We Use Your Information
- Respond to your inquiries and provide requested commercial cleaning quotes and services.
- Send quote confirmations, scheduling updates, and follow-up communications via SMS, email, or phone.
- Provide customer support and answer questions before, during, and after service.
- Improve our website, services, and customer experience.
- Comply with legal obligations and enforce our terms.
4. How We Share Your Information
We do not sell your personal information. We may share information only as follows:
- Service providers: trusted vendors who help us operate our business — for example, our SMS messaging platform, CRM, scheduling tools, and email service. These providers are contractually bound to use your information only to provide services to us.
- Legal compliance: when required by law, court order, or to protect our legal rights.
- Business transfers: in connection with a merger, acquisition, or sale of assets, with appropriate notice to you.
Mobile opt-in data and consent are never shared with third parties or affiliates for marketing or promotional purposes.
5. Your Choices
- SMS opt-out: reply STOP to any SMS message at any time.
- Email opt-out: use the unsubscribe link in any marketing email, or email hello@thesterlingclean.com.
- Access, correction, or deletion: contact us to request access to, correction of, or deletion of your personal information.
- State privacy rights: residents of certain states may have additional rights to know, correct, delete, or opt out of the sale of personal information (we do not sell personal information). Contact us to exercise these rights.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, but we work to protect your data using industry-standard practices.
7. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Material changes will be posted on this page.
9. Contact Us
Sterling Clean Co., LLC
[Street address], Newark, OH [ZIP]
Phone: (740) XXX-XXXX
Email: hello@thesterlingclean.com