SMS Terms & Conditions

1. Program Description

The Sterling Clean Co. SMS program ("Program") sends transactional and conversational text messages from Sterling Clean Co. to consumers who have opted in. Messages may include:

• Quote and consultation confirmations
• Links to schedule or reschedule service or a walkthrough
• Replies to questions you submit through our website or by phone
• Service status updates and follow-up communications

2. How to Opt In

You can opt in to the Program in any of the following ways:

• Website form: by checking the SMS consent box on our quote form at thesterlingclean.com and submitting your mobile number. The consent box is not pre-checked; you must affirmatively check it to opt in.
• Phone: by providing verbal consent during an inbound or outbound call with our team, when our team member asks if they may text you a scheduling link or reply to your inquiry.
• Email or in-person: by directly requesting that we text you at the mobile number you provide.

Consent to receive SMS messages is not a condition of purchase of any goods or services.

3. Message Frequency

Message frequency varies and depends on your interaction with us. Most users receive only a few messages — typically a confirmation, a scheduling link, and any replies needed to coordinate your quote or service.

4. Message & Data Rates

Message and data rates may apply. Check with your mobile carrier for details about your specific plan. Sterling Clean Co. is not responsible for any charges from your wireless carrier.

5. How to Opt Out (STOP)

You can cancel the SMS service at any time by replying STOP to any message you receive from us. After you send STOP, we will send you a confirmation message acknowledging your unsubscribe request, and you will no longer receive SMS messages from us. If you want to rejoin, sign up again using one of the opt-in methods above.

6. How to Get Help (HELP)

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at:

Phone: (740) XXX-XXXX
Email: hello@thesterlingclean.com

7. Supported Carriers

Carriers are not liable for delayed or undelivered messages. The Program is available on most major U.S. carriers, including AT&T, T-Mobile, Verizon Wireless, Boost Mobile, Cricket Wireless, MetroPCS, U.S. Cellular, and others.

8. Privacy

Your privacy is important to us. We will not share your mobile information with third parties or affiliates for marketing or promotional purposes. For full details about how we collect, use, and protect your information, please review our Privacy Policy.

9. Changes to These Terms

Sterling Clean Co. reserves the right to change or terminate the Program at any time. We will notify enrolled users of material changes by SMS or by posting an update to this page.

10. Contact

Sterling Clean Co., LLC
[Street address], Newark, OH [ZIP]
Phone: (740) XXX-XXXX
Email: hello@thesterlingclean.com